Privacy Policy

SailTek Limited is committed to respecting your privacy and the protection of your personal data.

 The systems in place in our business (and in that of our business partners) ensure that we comply with the General Data Protection Regulation (EU) and all other applicable privacy laws when we collect and process (e.g. store, use, consult, transmit, disclose, erase) your personal data.

 Our staff are trained to respect your privacy in accordance with our privacy standards and relevant legal requirements. They are committed to responsible handling of your personal data.


This Policy describes the kind of personal data that we collect and process, the purposes for which we do so and how we do these things. It applies to all your dealings with us, including when these are by post, email or facsimile, on our web site, on digital communication platforms such as social media, or by some other means. This Policy also outlines how we protect your privacy.

 When you apply for or use our products or services, a copy of this Policy will be available to you. Every time you authorise us to collect, maintain, use and disclose your personal data, we do so in accordance with this Policy and any additional privacy statement set out in the terms and conditions of those products and services.

 Any privacy information we supply to you, including in this Policy may be subject to change from time to time. We encourage you to check our web site at or to contact our office to keep up to date with these changes. We will not separately notify you of them.



Our website includes links to other websites. The links are for information purposes only. These websites are outside of our control and as such are not covered by the provisions of this Privacy Policy. Should you activate a link then it is possible that the provider of the corresponding website collects data related to you not mentioned or covered by the SailTek Privacy Policy.

 Our website also offers the possibility of interacting with various social networks via plug-ins. These are:

  • Facebook, managed for users in the European Union by Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; otherwise by Facebook, Inc. 1601 Willow Road Menlo Park, CA 94025, USA.

  When you click on a plug-in of one of these social networks then it activates and sets up a connection to the server of the respective network. We have no influence on the extent and content transmitted by clicking on the plug-in to the respective provider of this social network.

 We recommend that you read the data protection provisions of the respective social networks should you require further information on the type, extent and purpose of the data collected by the providers of these social networks.


The type of personal data we collect about you and process depends on the particular product or service for which we require the data, including those relating to your marine, architectural or industrial requirements and your freighting.

 The personal data we collect from you includes your name and generally includes:

  • your postal or e-mail address;

  • your contact telephone number; and

  • your financial details (where relevant).

We will not collect sensitive data without your express consent or when a legal exception applies, such as when its collection is necessary to prevent a serious and imminent threat to your life or health.

 When we collect a government identifier such as your tax file number, or any other government agency identifier, we use and disclose it only as required by law and not as a means of identifying your application for any product or service.



We collect most of your personal data from you personally. This may be by:

  • asking you to fill out an administrative or application form;

  • when you write to us;

  • when you give us your personal data over the telephone or on our or another Group member's web site;

  • when you deal with us directly;

  • when you deal with our representatives; or

  • when you deal through your representative.

 Where lawful and practicable, you may deal with us anonymously. It is not necessary, for example, for you to give us personal data in order to make an inquiry about our products.

 There may be times when we need to obtain personal data about you from someone else such as:

  • a credit reporting agency;

  • a member of your family (for example as a contact or a referee);

  • organisations that provide, manage or administer our products or services or assist us to do these things (for example, our suppliers, contractors and service providers, and consultants);

  • our insurers and underwriters;

  • your and our agents and representatives;

  • individuals and organisations from whom we buy our products or with whom we conduct our business.

 This Policy applies to all of these circumstances.



If you do not provide us with the personal data we require, we may not be able to:

  • your request for our products or services;

  • provide our products and services;

  • keep you updated about our products and services; or

  • tell you about other Group products and services that may be relevant to you.



Generally, we process your personal data for purposes related or ancillary to the main reason we collect it, such as:

  • providing you with a product or service;

  • servicing our relationship;

  • identifying you; and

  • providing you (except when you tell us not to by contacting our Privacy Officer at the address below) with information about other products and services which might serve your personal or business needs.


Depending on the products and services we are providing you, we may disclose your personal data to one or more of the following persons who may use it only for the purposes for which we have provided it:

  • third parties who assist us to provide you with our products and services (including mail services and originators of our freight documentation);

  • other Group entities;

  • our or your legal and other advisers;

  • organisations involved in developing and maintaining our business infrastructure including our computer, administrative and business systems;

  • our marketing service providers;

  • financial institutions (including your bank);

  • debt collection agencies; and

  • persons to whom we are required or authorised by law to disclose information where the disclosure is required in the interests of public health or safety, the protection of public revenue or the prevention or detection of crime. These include government and regulatory bodies such as tax authorities and credit reporting agencies.


Except where we are required by law to do so (for example to a court or to tax authorities) or the disclosure is in the public interest (such as the investigation of a crime) or in our own interest (as in a court action to which we are a party), we only disclose your personal data to others with your express or implied consent in accordance with applicable law.

 We generally disclose your personal data to our own and the Group's product and service providers so that you can be kept informed of our range of products and services. You can advise us that you do not wish to receive such information and marketing material at any time and we will stop sending it to you. Otherwise, we rely on your express or implied consent, or the consent of your representative, according to applicable law.

We will not sell, rent or trade your personal data for marketing purposes without your express consent.


The security of your personal data is important to us and we protect it from misuse, loss, and unauthorised access, modification or disclosure (regardless of whether we store it in electronic or paper form). The steps we take to do this include:

  • protecting our premises and systems (including our websites, computer systems and networks), from unauthorised entry;

  • maintaining secure storage of personal data paper documents; and

  • training our staff to apply and maintain our security standards and privacy policies.

 Where we disclose your personal data to other people (such as our contractors and service providers), we seek to ensure that these individuals and entities keep it secure and deal with it in accordance with the General Data Protection Regulation and applicable law.


You can ask us to tell you what personal data we hold and process in relation to you, how we do so and for what purpose. You can make your request by writing to the address below.

 We will take all reasonable steps to answer your questions unless we are exempted by law from doing so, for reasons including that your access would unreasonably impact on the privacy of others or prejudice our negotiations with you in a dispute.

 We will usually provide you with the data in an appropriate digital form, or written form such as a photocopy or print out, unless a verbal response or giving you physical access to a relevant file may be more appropriate.

 We will make every reasonable attempt to respond to your request for access (where we are able or authorised to do so) as soon as possible and without undue delay. The time required for this will depend on the complexity of the information you are seeking, how it is held and how you wish us (and we are able) to communicate it to you.

 A charge may apply to access to the personal data that you seek, reflecting our reasonable cost of supplying the personal data, in which case we will inform you accordingly. We will not charge you for merely making an inquiry about our provision of the data.

 If we are unable to meet your request for access, we will let you know why.


We aim to ensure that your personal data is accurate, complete and up to date. If it is not, you must promptly write to us and tell us.

 We will amend, update, add to or delete your personal data within a reasonable time of your requesting us to do so, without undue delay and to the extent permitted by law, unless we disagree that this needs to be done, in which case, at your request, we will attach to your personal data record a statement noting your view that it is not accurate, complete or up to date.


You are entitled to revoke your consent to our processing of your personal data. In accordance with and to the extent permitted by law, we will erase your personal data from our records upon request. In some cases such as email newsletter subscriptions, you can choose to do so yourself through a digital link that we provide.


When we no longer need to hold your personal data for any purpose (including but not limited to providing products and services or to satisfy legal obligations), we will take all reasonable steps to destroy it by secure means or permanently de-identify it, unless we have a legal obligation to retain it longer.

 If you have any further questions relating to our retention, destruction or de-identification of your personal data please do not hesitate to write to us at the below address.


If you want to know more about our Privacy Policy or practices or have any concerns or complaints about how we apply them, please contact us in writing by post or email as set out below.

 We will respond to your inquiry or complaint as soon as is possible. We will try to resolve your complaint or address any issue (including correcting any error we have made) within the relevant legal framework and without undue delay.

 Privacy Officer - Jason Belben 

SailTek Ltd

The Sanderson Centre

Lees Lane



PO12 3UL


Tel : 02392 582678